Our return policy spans a generous 30-day window, commencing from the moment you take possession of your item. Within this period, you reserve the right to request a return.
To qualify for a return, the item must maintain its pristine condition, remain unused, and retain its original packaging. Additionally, having the receipt or proof of purchase is imperative.
To initiate a return, you can reach out to us via email at [email protected]. Once your return request gains approval, we will furnish you with a return shipping label. This will come complete with comprehensive instructions on the proper method and destination for returning your package. Do bear in mind that items dispatched to us without the prior establishment of a return request will regrettably not find acceptance.
Should you encounter any damages or issues, we kindly urge you to scrutinize your order immediately upon receipt. In the event that the item proves to be defective, damaged, or if there has been an error in your order, please do not hesitate to contact us without delay. This will enable us to promptly assess the issue and take appropriate corrective actions.
Regrettably, we are unable to entertain returns for digital downloads or gift cards.
As for refunds, rest assured that we will keep you informed once we have safely received and inspected your return. We will promptly convey whether the refund has garnered approval or not. In the event of approval, the refund will be seamlessly processed through your original payment method. Please do bear in mind that the timeline for your bank or credit card company to execute and post the refund may vary.